Ackermans Canal Walk and their ****ty service

In September I placed a lay-by for my son at Ackermans in Canal Walk. My lay-by was due the 6th December 2018.

The 30th November I arrived at the store approximately 5.30pm. The Sales assistant by the name Lusi. I paid the remaining amount of my lay-by R3800. She proceeded to fetch my lay-by in their storeroom. Another assistant only came with two bags but there was one missing. As he was checking each item, imasked ifmi could exchange all 2 to 3 years items to 3 to 4 years, he agreed and my brother and I looked for 3 to 4 years items with the same price. In this time they were still looking for the bag. We were then assisted by Carmelita. We asked numerous times if the bag was retrieved, we got the same answer "We can't find it".

At 7.45pm we were stil in the store, Carmelita or any other store assistant asked if we okay or give us an update. Eventually I had enough and asked if I could speak to the manager. I was told the manager left and Carmelita assisted. She passed me off even further when she said she could not find the bag. What I failed to understand is how can the bag be missing if I made one big lay-by?. Everything was suppose to be together.

None of them bother to remediate on site. They let a R4200 sale walk out the door. All I got was "I'll call you when I find it". Up until day (9 December 2018) I still never received a call.

The service sucks for a Canal Walk Store. Your staff has no customer service s****s and don't know how to handle an irate customer. If I received a survey I'd rate a 0 for satisfaction. The clothes for the holidays for my son. Now I have to run around for new clothes in busy malls which is very tedious and time consuming.

In closing, the service is ridiculous and all Ackermans Staff need customer service training. I would like a area manager to contact me as soon as possible and compensation form my petrol I wasted and time spend standing in your store.