nJ
niquita J

1 reviews | Active since Jul 2016

18 May 2019, 13:43

Ackermans calls their customers *******.

I lay-bye clothes at ackerms and I went to fetch them. They gave me a jacket with a store tag on it. I noticed that when I got home. Since I couldn't go back to the store right away, I left the jacket at home.

Today, I went to ask them to remove the tag. The cashier referred me to the manager of the store. I told him what had happened and asked if they could help.

He asked me for a price tag of the jacket plus an invoice. I told him that I had neither the invoice nor the tag. He proceeded to tell me that he couldn't held me and I had ****** the jacket.

I then reminded him that he is the one who helped on the day I went to fetch my clothes. He said he could leave.

I am deeply hurt by this because I am a reliable customer more than that he didn't even try any mean to help me.

Now I'm stuck with a jacket that my son is going to out grow before he wears it.

I appauled by the manner they treated me. Ackermans was asking me to open account with them because they see that I'm a reliable customer. However now I can't if this is how you treat your customers.

Ive never ****** anything. I spent my hard earned money at ackermans only to be called a *****.

0
Replies (3)
Ackermans
Ackermans's reply20 May 2019, 08:27
Official
Good day Niquita,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply29 May 2019, 14:46
Official
 Good day Niquita, 
 To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response. 
 Kind regards, Ackermans Customer Service 
nJ
niquita J's update30 May 2019, 17:04
Reviewer Update
Ackermans has been trying to contact me however they say my phone goes straight to voicemail. Anyway, they emailed me letting me know that they are escalating my complain.

The matter was efficiently handled and they Apologies. They said I could go cack to the store to get the tag removed. 

Thank you for that and I will give you feedback once I've gone to the store.