Ackermans Call Centre - BAD BAD BAD Service

<p>So , I had a Ackermans account a few years back , was never late with any of my payments , Decided to pay the account off and to close the account.</p> <p>Now I would like to open another account , So I call the Branch at Northgate and ask what documentation they would need from me to open the account , I was advise that they will need 3 months Bank Statements and copy of my ID , So off I go to The Branch in Northgate on Sunday 04/06/2017 and The lady at the store scans all my documents ask me a few questions and gives me a slip stating that all the documents have been sent off and she advises me that I should get a sms on that same day still confirming that they have recieved my documents.</p> <p>On Monday afternoon 05/06/2017 , I call the store again to advise that I never recieved any sms , So the lady on the phone Nelly gave me the phone number of the call centre where the documents were sent to , I call them only to find out that I had to Actually fill in a application in the store as well , So off I go again on Monday evening after work to fill in a application with Nelly at the store. I wait in Store for her to fax the application and she gets confirmation that the fax was sent sucsesfully , I wait a day , but still no response about my account being openend , So I call Nelly back at the store at Northgate and she advises me that she will call them and get back to me.</p> <p>She calls me back and advises me that the bank statements that was sent on the first attempt ony shows 2 months Salary going in and that they need a further months bank statements that appear 3 months Salaries going in my account , So off I go and get 3 Months bank statements , I highlight the payments on the bank statement and fax it off to the call centre , I then call them after that to confirm that they recieved the fax (bank Statements) and they confirm that they recieved it , Today being Friday (4 days later) after I get told that an account takes 48 Hours to open , I called the call centre again to find out if my account has been approved , The lady on the other side of the phone tells me that they still waiting for me to Re apply in Store ??????????????</p> <p> </p> <p>This is the way they treat their customers that want to open new accounts , Clearly they dont need the Business...........</p> <p> </p> <p> </p>