RP
Refiloe P

1 reviews | Active since Sept 2016

05 Sept 2016, 15:41

Ackermans Boksburg Manager asking me what to do with my query

<p>Im still without a mobile phone after purchasing a Hurricane rush mobile at ackermans Boksburg, I left the phone at the store and the manager requests a receipt of purchases that i must bring to the store and i cant as im working, i ask to email it and he says he only uses fax,..so in essence it is not their problem and i must just make time to go there after paying my money cash and still starnded without a phone. ACKERMANS has failed me.</p>

0
Replies (3)
Ackermans
Ackermans's reply05 Sept 2016, 16:26
Official

Good day Refiloe,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

RP
Refiloe P's update05 Sept 2016, 16:28
Reviewer Update

********** 000

Ackermans
Ackermans's reply13 Sept 2016, 08:28
Official

Good day Refiloe,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service