MC
Michelle C
1 reviews | Active since Jan 2021
09 Jan 2021, 07:57
Ackermans
Good day I am not happy with the service at Ackermans. I bought a phone in BFN from then and my child bought the same one in KBY. Our phones differs... My phone's camera blurs and the voice note is very soft. If someone phones me the phone does only ring sometimes. I am staying in KBY and took it back before the 7 days, but they had a lot of stories and said that I must go back to BFN...but when I purchased the phone in BFN they said I can take it to KBY Ackermans if I am not happy but now they do not want to help me and that was not the agreement. I am not happy with the service and think it is pathetic because I am not the first person with this problem....
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Replies (3)
Ackermans's replyOfficial
11 Jan 2021, 11:10Good day Michelle,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply11 Jan 2021, 11:10
Official
Good day Michelle,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
MC
Michelle C's updateReviewer Update
14 Jan 2021, 09:29Good day
I just want to thank Hellopeter for the quick response on my problem. They helped me very quick and there service was much more helpful. I also want to thank Ackermans headoffice for their quick response on my problem.
Regards
Michelle
I just want to thank Hellopeter for the quick response on my problem. They helped me very quick and there service was much more helpful. I also want to thank Ackermans headoffice for their quick response on my problem.
Regards
Michelle
MC
Michelle C's update14 Jan 2021, 09:29
Reviewer Update
Good day
I just want to thank Hellopeter for the quick response on my problem. They helped me very quick and there service was much more helpful. I also want to thank Ackermans headoffice for their quick response on my problem.
Regards
Michelle
I just want to thank Hellopeter for the quick response on my problem. They helped me very quick and there service was much more helpful. I also want to thank Ackermans headoffice for their quick response on my problem.
Regards
Michelle
Ackermans's replyOfficial
25 Jan 2021, 15:41Good day Michelle,
Thank you for the feedback.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Thank you for the feedback.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Ackermans's reply25 Jan 2021, 15:41
Official
Good day Michelle,
Thank you for the feedback.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Thank you for the feedback.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service