ACKERMANS BAD SERVICE VOUCHER ISSUE

Please see below trail of communication, Ackermans is really not coming through for their customers...

My Story/Issue at hand:

---- Original Message ---- From: *** To: *** Sent: Wednesday, 15 May 2024 11:37:23 Subject: Fwd: Assistance to retrieve virtual voucher on 082 062 **** Good day,

I am really furious as I write this email, I have been transferred from pillar to post over a mere simple request to assist with retrieving my virtual voucher, I was informed that I could go into any Ackermans store and I will be assisted till this day no one can help yet Ackermans in Middelburg helped me and confirmed that the voucher is still active as at that time I did not want to use it.. Now in 2024 I want to use it then I am told different stories from about 7 agents and not to mention the lines keep cutting off and having re-dail again and START ALL OVER TO RELATE THE STORY, you can imagine how draining and frustrating that is, ALL I NEED IS JUST A CODE to use the voucher.. I do not understand why I must suffer yet it shows on your system.

I spoke to the following agents:

Sisipho then transferred me to Jennifer transferred me (phone cut) then spoke to Viyeman or Vuyelwa *** again and she transferred me to Lisakhaya also transferred me (phoned cut) had to call again spoke to Pretty transferred me to Renitia she at least tried to find out but nothing she took down my number, she then transferred me back to Viyeman or Vuyelwa as person as above... When I spoke to the same lady she told me there's nothing she can do on their side and that I should write an email to customer care, as I informed her that as I am speaking to her it is what I am busy with since I am now tired of all this. I also informed her that I will be taking the matter to Hello Peter as I have tried all Avenues to get help, but no one seems to want to assist.. If the virtual vouchers were implemented, then also a solution for such incidents has been thought of or rather should have given me the gift voucher rather.... This matter has been going on way too long....

Especially if I have all the verification information as they had asked before. One agent said they can see the voucher but however they cannot give it to me, now how is that possible? I have a child that needs winter clothes but because of such replies I cannot buy him clothes….

Ackermans Response:

From: Ackermans Care <***> Date: Tue, May 14, 2024 at 4:02 PM Subject: Re: Assistance to retrieve virtual voucher on *** To: <***>

Good day, Thokozile

We trust you are well.

Thank you for contacting Ackermans Customer Care.

Kindly note that you have reached an online department and we do not have access to Ackermans accounts. Please contact our account department managed by Tenacity Financial Services on the details below for further assistance.

Tel: ***(SA) / +27 (0) 21 *** (International)

Email Address: ***

We apologize we could not assist further and for any inconvenience caused.

Kind regards, Ackermans Customer Care ***:***

Ackermans Another response:

On Thu, May 16, 2024 at 10:49 AM *** <***> wrote: Good day Thokozile, Thank you for contacting us. Please accept our apologies for any inconvenience caused. Please be advised that the use of the virtual voucher constitutes acceptance of the following terms and conditions: -The virtual voucher or till slip is treated like cash.

-The virtual voucher or till slip is valid for 36 months from the date purchased unless otherwise notified.

-The virtual voucher or till slip is redeemable for merchandise at any Ackermans store in South Africa.

-The virtual voucher or till slip cannot be exchanged for cash and cannot be replaced if lost or ******.

-No cash balance will be given as change.

Please send any further queries to *** or contact our call centre on ***.

Kind regards,

JASON BLIGNAUT | SALES AND SERVICES | MULTIMEDIA

(t) +27 (0)860 900 100 www.tenacityinc.co.za P.O. Box 140 | Kuils River | 7579 | South Africa A registered credit provider (NCRCP 13053)

My RESPONSE:

From: *** To: *** Sent: Thursday, 16 May 2024 10:58:46 Subject: Re: Assistance to retrieve virtual voucher on 082 062 **** Good day,

Thanks for your response, but this still has not solved my problem, the slip faded hence I need assistance in retrieving it. At this point I have not been assisted. cid:[email protected]***

T. Khanyile

Ackermans RESPONSE:

---------- Forwarded message --------- From: *** <***> Date: Thu, May 16, 2024 at 3:26 PM Subject: Assistance to retrieve virtual voucher on 082 062 **** To: <***>

Good day Thokozile, Thank you for contacting us. Kindly note that we can access the voucher on our system. However, we cannot view the virtual voucher number or resend the SMS as the SMS does not contain the full voucher number. This is aligned to the Terms and Conditions of the virtual voucher to prevent any *****ulent activity. The virtual voucher or till slip cannot be exchanged for cash and cannot be replaced if lost or ******.

Please send any further queries to *** or contact our call centre on ***.

Kind regards,

VIRGINIA KAYSER | SALES AND SERVICES | MULTIMEDIA

(t) +27 (0)860 900 100 www.tenacityinc.co.za P.O. Box 140 | Kuils River | 7579 | South Africa

My RESPONSE:

Thokozile Khanyile <***> 3:53 PM (13 minutes ago) to ***

Funny enough when I phoned they confirmed that the voucher they can see and it is active now can someone tell me how I cannot be assisted in retrieving yet it is still active on your side... It looks like I am not getting anywhere this department as well.. I am really losing my patience on this matter as I have to use my Baby shower voucher yet I am being sent from pillar to post, the MONEY IS SHOWING ON YOUR SIDE WHEN YOU USE MY NUMBER YET IT CANNOT BE RESENT OR I CANNOT BE SENT TO WHERE I CAN AT LEAST RETRIEVE IT MYSELF AS I WAS TOLD THERE WAS A USSD PROCESS I CAN USE TO GET THE MESSAGE SENT TO ME SINCE IT WAS REGISTERED UNDER MY NUMBER... You guys are playing me now, unless you are waiting for someone to claim my voucher....

ALL I NEED IS TO ACCESS MY VOUCHER TO BUY CLOTHES FOR MY SON...AS IT WAS A BABY SHOWER GIFT...