Ackermans bad service

My wife wanted to open a Ackermans account. She sms her details and the account was approved. They advised that she needs to either bring a latest payslip or 3 months bankstatement. She handed in her payslip after 2 days they required her bankstatement as well (not sure why, at this stage we visited the branch 3 times already). My wife got a statement and took it to the branch they send it through and after 2 days we went back again as they did not get back with feedback. The manager called and they said that a page was missing. It was send again and after 2 days still no feedback. My wife got so angry that she scanned and scanned it herself...this was last week up until today we have gotten no feedback stil...ackermans if you dont want business Just say soo!!!!! you guys really suck badly