Ackermans Bad client service

Bad client service from Tenacity call centre. I made a transfer on the 1st of April as all stores were close due to covid19. Unfortunately I wrote ackermans as a reference. I immediately send an email to customer service and collections. Where I got an auto reply that my query will be resolved within 5 to 7 working days. I waited for 14 days to pass, still my queries is not resolved. I decided to call their call centre where they keep on sending me from pillar to post. On Saturday 02 May I decided to go to one of their store at Tambotie mall Randfontein and the cashier phoned the same call centre, I spoke with Aviwe and she was not able to assist me, she transferred me to her team leader Nomzamo Mbangi, she promised to do follow up on my query, because it was already escalated to collections manager and she will call me on Monday. Today is Monday I did not receive any call from her and I decided to call and do follow up. I was assisted by a rude agent sisonke Mshuthulu, she told me I not the only client at ackermans experiencing the same problem. So I need to wait for another 7 days. When I try to explain that my query is over their SLA and this is going to affect my ITC, she told me they going to send my account to collections, on that note I made a transfer of 5000, so that my account will be up to date. It's been 34 days and no sign of getting help from your call centre, while they have confirmed that they received my email and proof of payment. My query is still not resolved