T
Thelma
1 reviews | Active since Jul 2021
23 Nov 2021, 13:26
Ackermans @ Sky City mall
Ackermans @ Sky City mall. Bad service. I went there 3 weeks back to cancel laybye. I didn't have ID but I had my drivers license I was turned away. Today I came with my ID stood in a que of 3 people for over 20min with 1 cashier working the other one busy counting coins from her till. Then I was turned away again and told to go where did my laybye. So if I was in a different province and want to cancel the laybye I can't. Mmm 🤔
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Replies (2)
Ackermans's replyOfficial
23 Nov 2021, 15:32Good day Thelma,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply23 Nov 2021, 15:32
Official
Good day Thelma,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
26 Nov 2021, 16:03Good day Thelma,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply26 Nov 2021, 16:03
Official
Good day Thelma,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service