Ackermans and Tenacity

Ackermans and Tenacity Inc have the worst customer orientation and pathetic service! I opened an Ackermans account in May 2022 and was promised 1 month 1st installment free which never happened, before end May they started calling me continuously reminding me of installment due and when I asked about 1st installment free policy, I was sent from pillar to post. I paid the May installment beginning of June, but by begging of July I skipped my June installment because I'm still waiting for the promise free installment but nothing of that sort but instead I get threatened with legal action and told to pay double the installment of June. My June installment was R410 now I'm told to pay R816.20 immediately or face legal action! They are harrassing me by phone and mail, on the 14th July midday spoke to one of their call centre agent and a agreement was done to pay by 5th of every month and even when I asked her about the free installment as I did the agents before her still no answers. Then 2 - 3 hours later after making phone arrangements I get threatening emails now saying I'm 2 months in arrears and they've been making attempts to assist me etc... The more shocking event is that on the 14th of July my July installment is also in arrears an installment which must be paid by end July? Tenacity Inc and Ackermans are bulldozing and terrorizing they're customers! One new uncertified customer!