Ackerman's and Hollard reap off***

I received my statement today it has a debit written Hollard Hospital insurance, a consultant from Ackerman's called me and told me about it and that because.i am a.good paying client I get it for free and then to my surprise R99 went off my account I called Ackerman and they said i must call Hollard I call Hollard they refer me back to Ackerman's. I have been sent from pillar to post the whole day no one seems to want to help or cancel the debit so I want it cancelled and account closed I am going to pay the balance because they is a reap off and worse part the are no even documents for this nonsense they apparently "sold" for me.