Ackermans and CourierIt. Don't go there. Unless it's year 1992.

I need to lodge a complaint regarding the delivery of my parcel.

The delivery of my parcel took longer than necessary

After several answered and lengthy call holdings, with backs and forths from Nicole Dass (if that is her real surname), I was told by Nokubonga Mthembu (again if that is her real surname) that the parcel will take 3-5 days to deliver. ***! In addition, one CourierIt agent **** and said they received the parcel at night on the 7th Feb 2024, when the tracker clearly states that it was received soon after 1am on the 7th Feb 2024.

Moreover, this order was cancelled with Ackermans before it was dispatched to Telkom, but they insisted (because they not want to refund my money) on sending the order through to Telkom. I requested, to Dale Wehr and Mary-Joy Rooiland-Mangadi, 3 times in less than 24 hours of placing the order that Ackermans Connect cancel the order and refund my money. On the first request, they told me it would take 7 days to refund the money. Consider that, it took less than 90 seconds to accept my money via online payment. I said I wan my money back with the same expediency but was willing to give them 9 hours considering that it took them 90 seconds to take it. They simply ignored the requests. Telkom then sent this order via economy to be delivered at a time that pleases CourierIt with its inaccessible and tardy service agents.

The service is a **** tunnel from beginning to end, with dishonest service agents that are working on an outdated system that works slower than a telegram. I am thoroughly disappointed and annoyed at how incompetence just runs through service providers who have the bilious audacity to complain about the same **** service we get from the government.