ACKERMANS ALEX MALL TAKING ADVANTAGE BECAUSE MOST PEOPLE DON'T KNOW RETAIL RULE

I'm writing on behalf of my neighbor ,she is an elder person ,she wanted to return refund shoes at ackerman alex mall, she has a receipt and those shoes were given to her daughter as a gift but she saw something better at the other store ,now they offered her a gift card she refused because she wanted a refund they denied her,yesterday they told her that they want 3munbers of the back of card they bought with which was a gift,now im on my way to ackermans alex mall to see the manager because the person who bought those shoes used debit card,i feel like because is not surbubs people are forced and taken advantage of,my number is *** Tshepiso.