Ackermans Account – Unallocated Payment, Incorrect Arrears & Credit Record Damage

I opened an Ackermans account in November 2025 and only started using it in December 2025. On 23 December 2025, I made a payment that was double my required instalment, fully expecting my account to be up to date.

To date, Ackermans has still not allocated this payment correctly. As a result, my account reflects arrears that are incorrect, and this has negatively affected my credit profile, which is completely unacceptable.

What makes this worse is that I even received an SMS threatening to list me on the credit bureau, despite the fact that I paid more than required. This situation has caused serious distress and real-life consequences. My child was rejected last minute from Curro, directly due to the incorrect arrears reflected on my credit record because of Ackermans’ failure to allocate my payment. I have: Sent multiple emails Made numerous calls Engaged with their WhatsApp agents None of these have resulted in a resolution, and in many cases, no one even gets back to me. The customer service is shockingly poor and dismissive for a company dealing with people’s finances and credit records. This has been one of the worst decisions I have ever made. My child is currently sitting at home while I scramble to find an alternative school — all because Ackermans failed to do the basics correctly. I am beyond disappointed and angry. I do not recommend Ackermans to anyone, and I cannot wait to close this account once this mess is resolved. I demand Immediate allocation of my 23 December 2025 payment Immediate correction and removal of all incorrect arrears Urgent correction of my credit bureau record, with written confirmation