ACKERMANS ACCOUNT

I paid my out-standing balance that was due on my Ackermans account on the 26th of FEBRUARY 2020 and sent PROOF OF PAYMENT the same day, The whole process takes up to 5-7 working days to allocate the payment to my account in order for me to start using my account again.

It is now Thursday, 5th of March 2020, and this has still not been processed. I am getting countless phone calls and countless sms's saying that I have broken my promise to payment my account?? when it has already been paid on the 26th of February 2020, last week WEDNESDAY already.

I have been patient enough with this, but I am now gatvol of this! I phone them today to find out what's happening with my account?? and why it's taking so long. I get told the FINANCE DEPARTMENT only received my PROOF OF PAYMENT today?? and that it's going to take another 5-7 days for them to process this payment??? now you're telling me I must wait ANOTHER 7 DAYS for you guys to sort out my account?? and that I am unable to use my account until it has been processed??

This utter bull****!! I am NOT waiting another 7 days for you guys to process this ??? this is LACK OF COMMUNICATION from your side and I want it sorted out TODAY!! I need to use my account this weekend!!! and I will be using it this weekend, best this gets sorted out ASAP otherwise I will be taking this matter further.

Honestly disgusted with the lack of communication in your departments and the lack of urgency in this.

I am a customer, so treat me like one.