BT
Bianca T

1 reviews | Active since Jan 2016

14 Jun 2021, 10:28

Ackermans Account

Ackermans Account

I had a call from the rudest person ever, she told me my account is not paid, and when I told her it was well paid, she laughed and dropped the call. I unfortunately did not get her name, but will get it from my recording on my phone.

This is not the first time for not picking up my payment. And they are very rude when they phone asking for payment.

They are also are very quick to list you as a bad payer, but if you proof them wrong by sending the proof of payment that was already done on the 1st they don't current the bad payer.

My advice to you today never ever open an account with Ackermans, is more trouble than joy.

0
Replies (2)
Ackermans
Ackermans's reply14 Jun 2021, 14:53
Official
Good day Bianca,
 We sincerely apologise for the service failure you have experienced. 

We take customer services very seriously and will contact you soon to ensure your satisfaction. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply17 Jun 2021, 13:45
Official
 Good day Bianca, 

The relevant department tried to contact you to no avail.

In order for us to assist you with your complaint, we await your response. 
 Kind regards, Ackermans Customer Service