NF
Normandi F

1 reviews | Active since Aug 2019

29 Jul 2021, 11:34

Ackermans

I have made a complaint a few days ago regarding Ackermans Secunda mall. I have returned the faulty products for the second time in a week. The manager phoned me the morning...asked me to ask for her at the door....i did that. In the 15min I then waited for her to come from the back....I found atleast 5 other items marked incorrectly so I showed this to her. At the end of the day I was sent off with her politely informing me that by me complaining..the only thing that I might do is cause her to lose her job...and I am complaining about things that happened when she was not there. Very dissapointed as someone who very very regularly shops there for my growing daughter...then going ahead telling me whT my complaining will do... Dont think I will be aupporting this store again anytime soon.

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Replies (1)
Ackermans
Ackermans's reply30 Jul 2021, 16:01
Official
Good day Normandi,

Please accept our apology for the frustration and inconvenience caused by this. Customer service is very important to us as a business. 
 Kind regards, Ackermans Customer Service