ACKERMANS A DISGRACE AND ABUSIVE!!!!!!!!

Good day, I walked into Ackermans at Jacaranda Mall Pretoria. There was no security at the door.I took a pair of leggings to get it fitted there was no staff to assist. I then enter the change room and used the change room that is directly opposite the entrance off the change room.With me I had my hand bag and a Foschini shopping bag.

As I fitted onn the leggings a staff member came and asked who is in there and opened the curtain as I was changing.I rep**** "I am here".She then asked what am I doing with my shopping bag inside,I rep**** "wait for me to get done"She then opened the curtain again as I was changing (had no pants onn) and I rep**** "You are invading my privacy-what is wrong with you-you cannot just open the curtain whilst I am changing" She then responded very arrogantly and said she will wait there whilst peeping through as I was changing.

I walk out the change room and was furious-I said to her "you cannot just open the curtain whilst someone is changing and she started shouting why am I in the changeroom with my Foschini packet-trying to explain to this arrogant staff member that there was no security neither a staff member to assist but she continued with her arrogance.

I then requested for the manager and she said I can call her myself or I must sit and wait for the manager.I then take my phone out to record her and asked again "where is the manager?" she then responded and said the manager is on lunch I must wait for her till 14h00.

We then proceed to the front of the store where I asked for the Head office number and she refused to give me the number-at this moment telling customers that I was fitting onn underwear,with my Foshini bag and was "BUT NAKED".

I start recording where I asked for the head office number again and she blatantly ignored me telling the other staff members about me and laughing.At this point still ignoring me in front of customers. Asked for her name she rep**** that she cannot tell me her name more than once.We then contact head office-a lady assisted with my cellphone may I had-I took the phone explained to head office that they need to call back.Head office then tell the lady to call her or she will call back. She then "attempts" to call and say there is no answer,the staff member then says her DSM is not answering the call.I said to her call the head office again she said "NO!!!!". I then said to her you cannot treat customers this way and she rep**** " YOU ARE NOT SPECIAL",walked away I followed her while recording this and asked her if she is not going to call and she slammed the door on my office. I saw exactly where she took the DSM number from and I called her-surprisingly she did answer,as I was speaking to the DSM,the DSM (Rosita) was in the store. Everything has been explained to the DSM and videos shown to her regarding the staff member's behaviour and said she will contact me regarding the matter.Rosita was helpful and I will await feedback.

This so called "supervisor" was arrogant and extremely unprofessional-she had her kids in the store behind the cash desk walking up and down playing with security tags-which can be seen on my videos-Rosita asked the staff member who's kids are these and she rep**** saying its the customers kids,yet one of the kids referred to her as "mummy" in my presence.When I walked out of Ackermans the same three kids were roaming around the centre with no parents.These are her kids!!!!!She is dishonest,********* and brings shame to not just Ackermans but PEPCO. It is disgrace and a shame to know that these are the calibre of staff members that PEPCO employs.I was humiliated and disrespected-if a staff member can behave this way it indicates that PEPCO/Ackermans does not take customer service seriously. I must also add that according to the DSM shopping bags are allowed inside the change rooms as ACKERMANS does not have parcel counters-so what exactly was the staff members issue I have no idea-Could it have been ****** I ask myself. I will await feedback and proper feedback I must add or I will have no choice but to take this to the media.

I am horrified at what has happened,I had not experienced such degrading customer service in my life.

I would like to send these videos directly to the CEO so please send me an email address. How will Ackermans resolve this-I have no idea-what I went through at this store was HORRIFIC and not just another bad experience.....This was being abused.......