Ackermans

Received bad service at Ackermans the one at kerk and Joubert cbd I went the to pay off my lay-bye I told the cashier that I would also want to refund some stuff she agreed after taking my money and finalising everything she tells me no I can't refund because I don't have a slip i was surprised because I explained to her that I don't have a slip and I would want a refund so now am getting irritated she then calls thobisile to go fetch the lay bye when she comes back tholile she counts the items and there's one item that was not scanned it was over packed she then calls her superior to explain what happened before talking to him I had to wait and mind you I was at work I was at the store for about 45 minutes am already late for my shift so now everything gets finalised when I going out I explain to the guard that was at the what happened he says no I can't go out I need pass out I tell him to go and ask for it as I have spend so much time at the store and its not my fault that I want given any pass out by tholile who was helping me with everything i then take my plastic and leave the store the guard man handled me And started shouting swearing at me now the whole store was looking at me he called me a ***** and he threatened to beat me up then wandiaile came to the door he tried to call the guard down but he wasn't listening he continued to swear at me and he took my items and told me am not getting them back I left the store crying and shaking I then called the head office to explain what happened the lady that I was talking to told me they would respond to my complaint after 5 working days I was so disappointed thought I was going to get help by calling them and I needed the clothes for the weekend for my son they have my items worth 1200