YS
Yolanda S
1 reviews | Active since Jul 2020
01 Jul 2020, 13:19
Ackermans
I have had the worst service from Ackermans. I make monthly payments on my account via my banking app, and now suddenly they cannot find my payment made for May. I have been emailing and calling then since start of June and every time get the same story. Then I resend the email and nothing happens, just for me to call them again and explain everything again... and resend the email again. How does Ackermans "loose" money? Its in your account right? Ask someone from Finance to go and look for it, its really not that difficult. I am making my last payment this month and definitely closing my account. I can't deal with companies that don't know what the meaning of customer service means.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
01 Jul 2020, 14:59Good day Yolanda,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply01 Jul 2020, 14:59
Official
Good day Yolanda,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
YS
Yolanda S's updateReviewer Update
06 Jul 2020, 10:51So here I am again. I have already sent my proof of payment 10 times ****erally counted) since my first email and this morning I get another email asking for proof of payment. I cannot for the life of me understand how you cannot find my money in your account. Do you ask your thousands of customers for proof of payment every month? I'm sure you don't, you actually can see the payment in your account, just like you are supposed to see mine. I have made payment with my app many times, but this will surely be the last time. I have NO hope that you will manage to rectify my account. "5 to 7 working days" have now turned into 5 to 7 weeks. I will pay my account today and close it as well. Then one day, perhaps when you do find my money you can refund me.
YS
Yolanda S's update06 Jul 2020, 10:51
Reviewer Update
So here I am again. I have already sent my proof of payment 10 times ****erally counted) since my first email and this morning I get another email asking for proof of payment. I cannot for the life of me understand how you cannot find my money in your account. Do you ask your thousands of customers for proof of payment every month? I'm sure you don't, you actually can see the payment in your account, just like you are supposed to see mine. I have made payment with my app many times, but this will surely be the last time. I have NO hope that you will manage to rectify my account. "5 to 7 working days" have now turned into 5 to 7 weeks. I will pay my account today and close it as well. Then one day, perhaps when you do find my money you can refund me.
Ackermans's replyOfficial
13 Jul 2020, 15:28Good day Yolanda,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply13 Jul 2020, 15:28
Official
Good day Yolanda,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service