Ackermans

On the 1st of June my husband and i were at the Ackermans Plettenberg Bay store to open an account, they told us they needed a 3months bank statement and an identity document. We provided that and were told to wait for a call or an sms from the accounts department. On the 5th we decided to go in store again to find out the outcome of the application as we hadn't received any kind of contact, they checked the status of the application and still nothing. We went back there again on Monday the 8th of June and we were told one of thier employees at the accounts department tested positive for covid 19 so they had to close thier offices but they were going to reopen soon and would definitely five us a call or sms with regards to our application. On Monday the 15th we had still received no communication from the and decided to go back in store they told us the needed 3months payslips and we provided, again they promised us we would receive a call or an sms but another week since then has passed no sms, no call. We were told we would receive an answer within 48hours but we are still waiting. This is totally nothing close to good customer service at all, we are highly disappointed with Ackermans, the best they could do is just respond to us as promised without us having to go to thier stores eveey week. Communication is essential