LN
Lindiwe N

1 reviews | Active since May 2023

25 Jul 2023, 17:44

Ackermans

I write to you as a very disappointed South Africa of what I saw at Ackermans Towers in Selcourt, Nigel. I went to the store today 25/7/2023. Where I went to buy some few items only to realize at the till that the are phones on promotion. I then asked to purchase two phone which are on promotion. There was an Somalian man with two boxes purchasing the phone. I was advise if I need phones I must ask the Somalian man for those as all of the phones on promotion are his to buy. So I do not understand that I missed a sale just like that as the man refuses to give me two phone that was not even purchased as yet. Is this allowed is Ackermans now a wholesaler that only one customer is all to claim all the phones. The staff tried to assist me but the store manager Phumzile said all phone are his I cant help maybe try tomorrow. I am so disappointed it was C10 that was selling for R699 or R599 if I am not mistaken.

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Replies (1)
Ackermans
Ackermans's reply26 Jul 2023, 09:04
Official
Hi Lindiwe, 

Thank you for bringing this to our attention. 

Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. The matter has been escalated to the relevant department who will contact you. The Ackermans Team