Ackermans

Ackerman's Accounts and Inbound collection is pathetic! My grandmother is being harassed every single day. she's been getting phone calls and SMS's stating that she owes R2558. We sent proof of payment for the months November 2023 and December 2023 to accounts@tenacity and customerservice@tenacity got a response and said that they received the payment of R1280 which I don't understand because everything is paid up. I spoke to several of their call centre agents which are very rude and have no way of talking to a elderly woman and NEVER listen. They keep calling from different cell phone numbers which baffles me because are they not supposed to call from a landline number?! I'm sick and tired of their pathetic service. My granny has hypertension and getting these calls from them every day has risen her blood pressure.