MP
Marelo P

1 reviews | Active since Jan 2019

14 Jan 2019, 11:15

Ackermans

I try to contact Ackermans Canal Walk now for the last week on the ********** 390 no also provided on the web with NO answer at all!!! Normal Telkom answer machine! I left several messages with no call return. How can you operate a business like this? The area/line manager must get his/her act together. You just lost a sale of 200 pair school shoes!!! Pathetic not to answer a phone. This is BASIC CLIENT SERVICES and you fail

M du Plessis

0
Replies (8)
Ackermans
Ackermans's reply14 Jan 2019, 12:24
Official
Hi  Marelo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 

 Kind regards, Ackermans Customer Service 

Best regards,

MP
Marelo P's update16 Jan 2019, 14:45
Reviewer Update
Thank you for your reply. Tell your Divisional manager to rectify this poor service as this is definitely not the in- store workers who is responsible for proper communication lines but the failure is on head office/ divisional manager level. Just re tested the line and the same occur. Sadly to add that all Ackermans comments is the same - worth nothing. Follow on Facebook complaints and the exact same issue been experience. M du Plessis
Ackermans
Ackermans's reply16 Jan 2019, 14:59
Official
Good day Marelo, 

Kindly provide us with your contact number so that the  Divisional manager could contact you. We are not able to get through to the number you provided.

Best regards,

MP
Marelo P's update16 Jan 2019, 16:44
Reviewer Update
Good day Funny enough I did not provide a number. So which no could you use? I managed to do the shopping elsewhere but the complaint is still valid. And to contact me will not solve the problem because there is other customers also might try to phone the store without success. So fix your communication line. I am not prepare to give my phone contact details on open platform just like you refer to "Divisional Manager" and from "Ackermans Customer services" Regards Marelo du Plessis
Ackermans
Ackermans's reply17 Jan 2019, 15:21
Official
Good day Marelo,

We have addressed the matter with the Divisional Sales Manager. The contact number that has been provided is ***.

Best regards,

MP
Marelo P's update17 Jan 2019, 18:16
Reviewer Update
Provided by who?? See comment trail above no contact was provided,. This no is unknown to me But thank you let us see if the Divisional Manager deliver this service require
Ackermans
Ackermans's reply18 Jan 2019, 08:31
Official
Good day Marelo,

This is the contact number you provided when you logged the HelloPeter complaint.


Best regards,

MP
Marelo P's update19 Jan 2019, 14:59
Reviewer Update
False see initial complaint. No contact number provided But that's exactly the poor service I refer to. It is not even mentioned here that complaint has been filed correctly. Ackermans is known for not taking ownership of poor service but always passing the ball. Still, the store is not reachable telephonically But so busy arguing about my contact now instead of solving Ackermans' contact problems. I don't know who answer on call the hellopeter complaints but it is purely copy and past on all complaints. None been done.