ACKERMANS.

09 June 2018 i went to the Ackermans store in Southgate to exchange goods purchased on the 03 June 2018 as well as purchase other goods that i needed. i got to the store a little after 14:30 and the queue was long, after standing in the queue for over 40min the cashier says she only wants customers paying with cards only. Which meant people from the back had to now come and pay while we wait for cash tills. Mind you only 4 out of the 8 tills they have was open.

As a customer i am furious at the fact that Ackermans black on black service is poor and when you let the manager know they raise their shoulders. An old lady was standing in the queue with a trolley full of cloths i assume for her grandchildren but none of the staff seem to care that she is old and on her feet maybe to even give her a seat. the service was slow kids were restless and crying from front to back of the queue. Two staff members stood at the till having a fat chat and no one seem to care that the queue is as long as the River Nile.

We had to spend money we didn't budget to purchase things that will calm the kids down and stop crying and the one cashier said "abantwana benu mos, sisemsebenzini thina senzeni" ( those are YOUR kids we are at work what must we do). I was angry and really dissapointed at the lack of decency the cashier has and mind you Ackermans is a baby store and caters for mothers and babies, to have an employee to say such things.

I finally get to pay and another employee (Joyce) gets to the till i am standing to get served and asked the cashier serving me if she can check an account balance, she does not ask me to wait she just goes on about her business and I stand there counting the minutes she took to of my time to work a machine she had no clue about and to walk away and not say "sorry to keep you waiting ma'am" she walked off and went to put the card back where she found it.

I am furious not only cause I had to stand there and succumb to extremely poor service from my own black sisters but also having spent money on snacks and sweets just to keep the kids calm as we wait for the cashier to tell us she wants customers paying with cards only.

I buy my clothes from Ackermans and never have i felt so devalued as a customer in my life. whoever manages this store needs SERIOUS training on customer service the entire employee strip needs it. I have worked in retail before and never have i treated a customer the way all the customers in that shop were treated.

The things and comments said by the cashiers had me thinking how poor Black on Black service is and I wont rest till I know they have been dealt with.

I hope this will get to the right eyes and action is taken. I have spent my money to have to put to rest a number of Kids that were restless and none of the cashiers or Ackermans employees cared if they leave or stay its our kids after all right.

I WANT ANSWERS!!!