Ackermans

I have had an Ackermans account for the longest time and I found out in March that it has registered me into two funeral policies without my knowledge or a approval. I have asked them them about the details of the policies They didn't want to tell me and when I told them that am laying a complaint they said they will pay me back the policies money back but then they said they can't. I have reported them to the Ombud and I have not heard anything yet. I would appreciate it if you could help me please.