Ackermann protector plan policy

I have been ******* into a policy, a young man asked if I have an account at ackermann, I said yes and he said to me he wants to check if I qualify to get some points, and that will show on my account and then I will receive an sms that is going to tell me how many points do I have then I can spend it whenever I want. Following month I saw this protector plan policy appearing on my account and I knew that happened in khayelitsha mall because it doesshow the date. I did not consent for it, I don't even know how it works, the store has been deducting R64 a month starting from February this year. I asked them to cancel it since March and they never did, so I am asking them who is going to pay this R64 back to me because it has been deducted from my account. I feel like they need to pay it back to my account, unfortunately someone I spoke to from their head office said l lost it there will be no refund. When I spoke to the supervisor he did not even listen to my story, I feel like I am treated so unfairly no one is interested to listen to my story. I have been paying R256 and npw nothing will be done about it.