AA
Aziza A

1 reviews | Active since May 2021

12 May 2021, 20:45

Ackerman!

I went to ackermans to open an account at their Princess crossing branch to open an account (12 May 2021). They said it would take up to 3 days to get approval and proceeded to verbally take my ID number and I told them what my gross income was and it was processed. I immediately received an sms saying your account application has been declined (leaving me to wonder how they process their applications). I was not even required to submit any documents and was declined immediately and when I enquired about why my application was declined the cashier said he didn't know as there was no reason.

I am frequently shopping at Ackermans for my kids clothing and I was extremely disappointed by this experience. They genuinely seem to not care!!!!

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Replies (1)
Ackermans
Ackermans's reply13 May 2021, 10:11
Official
Good day Aziza,
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 

Best regards,