NG
Nicolene G
1 reviews | Active since May 2013
16 Oct 2023, 12:10
ACCOUNTS/CUSTOMER SERVICE
ACCOUNTS IS UP TO ****! EMAIL RECEIVED AUTO REPLY TO STATE EMAIL RECEIVED. PAYMENT DONE FROM NEDBANK ON THE 30/09/2023, SENT PROOF OF PAYMENT 12/10/2023 - (RECEIVED AUTO REPLY TO STATE EMAIL RECEIVED) NOW THIS MORNING I PHONED - NO EMAIL WAS RECEIVED??????
ALLOCATE PAYMENT, ASAP PLEASE - THE PROOF PAYMENT WAS SENT TWICE TODAY AS WELL (***) (Subject: Account number ending xx7798)
NOW I GET SMS STATETING THAT I WILL BE HANDED OVER TO THE ATTORNEYS - PHONED LAST WEEK AS WELL STATING THAT I DID MAKE PAYMENT.
CLIENT ADVISOR REFUSING TO TRANSFER ME TO A MANAGER.
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Replies (2)
Ackermans's replyOfficial
16 Oct 2023, 13:23Hi Nicolene,
Thanks for bringing this to our attention.
Please be assured that we've sent your complaint to the relevant department to urgently look into the matter. The Ackermans Team
Thanks for bringing this to our attention.
Please be assured that we've sent your complaint to the relevant department to urgently look into the matter. The Ackermans Team
Best regards,
Ackermans's reply16 Oct 2023, 13:23
Official
Hi Nicolene,
Thanks for bringing this to our attention.
Please be assured that we've sent your complaint to the relevant department to urgently look into the matter. The Ackermans Team
Thanks for bringing this to our attention.
Please be assured that we've sent your complaint to the relevant department to urgently look into the matter. The Ackermans Team
Best regards,
NG
Nicolene G's updateReviewer Update
26 Oct 2023, 07:50ACCOUNT WAS PAID BUT MY CREDIT REPORT SHOWS 30DAYS OUTSTANDING! CORRECT THIS ASAP!
NG
Nicolene G's update26 Oct 2023, 07:50
Reviewer Update
ACCOUNT WAS PAID BUT MY CREDIT REPORT SHOWS 30DAYS OUTSTANDING! CORRECT THIS ASAP!