Account *****ulent **** ackermans account

I keep having bad experience with ackermans, no matter how patient I try to be with them because I have an account with but no luck, no value for my money. Second incident last year was when two accounts showed up on their system but they never been able to fix, one had R0.00 which I was told not to worry about, but when I app**** for car finance I was flags as bad dept with ackermans. Went to them told them there was no proper feedback. Recently last year, which is the current issue, I went to one of the stores to make my regular payment, the account balance was close to R7000 but I was only expecting around R700 and I was told my card was replaced. I reported as *****, I submitted all the documentation they required. Feb, was told the issue has been resolved. I went to the store showed them the message, I was told the account doesnt exist on their system, their call center argents keeps phoning me to go pay but everytime I go to the store, I leave rather disappointed. Today I spent about an hour at Blue route mall but they could not resolve the issue of pulling my account or giving me a settlement/clearance later, this has caused chaos in my life limiting me from financial freedom. All they do is assure me it's fixed and account active I must go pay when they pho e to collect.