kM
kulani M
1 reviews | Active since Mar 2009
05 Jun 2017, 16:24
Account Statement
<p>on 01 June 2017, I called me requesting a full account statement even today 05 June the statement hasn't been e-mail as per request. I called today and was on the line for 30min listening to their music the consultant finally answered and said he is directing my call to the relevant department. I held on for an hour until i decided to hang up.High call volumes are there but not for an hour. Even the request to e-mail a statement can't really take up to 24 hours. I find this customer service very poor.All I am asking is an account statement so that I pay up my account.</p>
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Replies (2)
Ackermans's replyOfficial
05 Jun 2017, 16:41Good day Kulani,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply05 Jun 2017, 16:41
Official
Good day Kulani,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
12 Jun 2017, 10:53Good day Kulani,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply12 Jun 2017, 10:53
Official
Good day Kulani,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,