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lM
lesedi M

1 reviews | Active since Jul 2012

07 Oct 2023, 15:56

Account Query

the service of Ackermans customer service and its accounts department is the worse ever, i paid my account in sam ntuli connect on 29th of September till today that still not reflecting on my account, I contact ackerman on whatapp they didnt assist, when to the same store i made payment on thursday the 04th October they call the call center the two agent spoke to were rude and they manager chart was worse than the agent. they want me to send the proof of payment on payment that was done in one of that store, is not supposed to update immediately as they request for the card and swipe to access the account so if you have access my account and payment made is not reflecting on my account where is my money and why has to me that have to run around if your staff are not doing they job. Friday morning sent the complaint to customer service via online system and i just received the mail advising the complaint is close i have to contact tenacity as they the once handling the accounts for Ackermans. so mean ackermans dont care about they client or the error that happened in their store.

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Replies (4)
Ackermans
Ackermans's reply07 Oct 2023, 16:31
Official
Hi Lesedi,

Thanks for bringing this to our attention.

Please be assured that we've sent your feedback to the relevant department to urgently look into the matter. The Ackermans Team
lM
lesedi M's update09 Oct 2023, 14:51
Reviewer Update
I received the call and email this morning from Chad the team manager from Tenacity, the guy still continues with be rude and useless in his job requesting me to provide proof of payment for him to resolve my case. My question still stand to say why the cashier ask us to provide the account in store if the payment won't go to correct account so why must I do Chad his work by giving him proof of payment. The payment was done in the Ackermans store and is not my problem that system had error or what happened I want my account credit now nothing else.
lM
lesedi M's update17 Oct 2023, 11:00
Reviewer Update
Is so much disappointing that Ackermans and the administrator Tenacity has not resolved the query after two weeks and not even one person at Ackermans ever thought of contacting me about the service that they failed to offer me as their client. Or Ackermans don't care of their client and our money.
lM
lesedi M's update18 Oct 2023, 16:30
Reviewer Update
As per the previous review posted Ackermans and the useless administrator Tenacity still fail to right by me still not willing to come to party about what happened on 29th of September so meaning the R1000 that I paid to my account was just taken I just wondering if this companys the accounting books balance if they can account to simple R1000. ACKERMANS PLEASE REFUND ME MY MONEY ASAP AS IS NOT SHOWING ANYWHERE I WILL BE GOING TO STORE TO COLLECT MY MONEY AS NO ONE KNOWS WHAT HAPPENED.