mK
murunwa K
1 reviews | Active since Dec 2015
28 Jul 2020, 09:55
ACCOUNT PAYMENT
DURING THE 21 DAYS OF LOCKDOWN I PAYED MY ACCOUNT VIA EFT, BUT EVEN TODAY THE MONEY I PAID HAVE NOT BEEN CREDITED TO MY ACCOUNT. I EVEN WENT TO ACKERMANS STORE TELL THEM THAT IT HAS BEEN 4 MONTH SINCE I PAY THE MONEY BUT IT HAS NT CREDITED, THEM THEY TOLD ME I MUST BRING MY PROVE OF PAYMENT SO THAT THEY CAN EMAIL IT ND THAT I DID 3 MONTH BACK AND NOW MY ACCOUNT IS IN ERROR DUE TO THAT PAYMENT THAT IS NOT BEEN CREDITED AND AM BEING CHARGED INTEREST ALSO CAUSE OF MARCH PAYMENT WHICH I DID
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Replies (3)
Ackermans's replyOfficial
28 Jul 2020, 10:29Good day Murunwa,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply28 Jul 2020, 10:29
Official
Good day Murunwa,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
mK
murunwa K's updateReviewer Update
28 Jul 2020, 11:33HOW LONG WILL IT TAKE YOU TO RESOLVE THIS MATTER CAUSE IS LONG OVER DUE
mK
murunwa K's update28 Jul 2020, 11:33
Reviewer Update
HOW LONG WILL IT TAKE YOU TO RESOLVE THIS MATTER CAUSE IS LONG OVER DUE
Ackermans's replyOfficial
29 Jul 2020, 15:38Good day Murunwa,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply29 Jul 2020, 15:38
Official
Good day Murunwa,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service