Account not closed

Good day,

I have received poor service from Ackermans after receiving a settlement discount for my account that was handed over to one of their attorneys and I paid it Ackermans is failing to update the credit bureau that the account is now paid up even after numerous emails I've sent to them no one is willing to assist me. This is very upsetting because I was advised Ackermans has a system to update the credit bureau they are failing to do so.