1 reviews | Active since Oct 2016
Account impossible to open
<p>I am currently on maternity leave and decided to open an account in order to buy clothes for my newborn. When doing the application I put my full salary that I earn instead of the 50% that my employers are paying me as I will be earning the full salary in 2 months time. When I emailed the application away I explained about the 50% salary. I did not think this would be an issue as my income is still way above the required amount to open an account. I was then informed via email that they could not accept UIF income. I had to explain that I do not receive UIF and that the payments on my bank statement cleary say sagepay SALARY. I am obviously still getting paid, I offered to change the amount on my application or send my payslips. This is the reply I get:</p> <p> </p> <p>Good day,</p> <p>Thank you for your email.</p> <p>The information captured on the application can’t be changed and if you want us to continue with the application with your proof of income showing half of your salary our system might decline the application and you would only be able to apply after 6 months as this is our company policy.</p> <p>----------------------</p> <p>Do they not want my business? I have given two types of proof of income (it should not matter that it is only half now should it) I am STILL being paid. I did not lie on my application, so what is the problem?? Surely their 'system' can find their way around this? They were the ones hounding me to open the account....</p>
Good day Alexis,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackerman Customer Service
Best regards,
Good day Alexis,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackerman Customer Service
Best regards,
Good day Alexis,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackerman Customer Service
Best regards,
Good day Alexis,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackerman Customer Service
Best regards,
A bit late for this - I was handled very well by Customer Service - thank you!
A bit late for this - I was handled very well by Customer Service - thank you!
