Account Deactivation

DearCustomer Service / Store Account Manager

I'm writing to express my disappointment and frustration regarding my store account deactivation. On the 12th of August 2025, I visited the store to purchase a voucher using my account, only to be informed by the cashier that I had no credit. I was surprised and inconvenienced.

After sending a WhatsApp message to customer care, I discovered that my account was deactivated due to failed verification. I was not notified about this issue or any required verification process. I'm unclear about the reason for verification and how it was triggered.

I was asked to send documents to an email address, which adds to the inconvenience. As a loyal, up-to-date paying client, I expect better service.

I would appreciate clarity on:

1. Why was my account deactivated without notification 2. The verification process and its requirements 3. Why I wasn't informed about any issues before account deactivation

I'm not satisfied with how this matter was handled, and I hope you will investigate and resolve this promptly.

Sincerely, Moses Matshaba *** Contact number ***