BR
Bronwin R
1 reviews | Active since May 2020
23 May 2020, 18:15
Account Complaint
I have a problem with my account. I'm a consistent payer and have been noticing that even after payment that my credit available and credit either remains the same or decreases with no purchases being made. I've spoken to someone at their call centre and they said that I should send them the proof of payment, which I did via email. They then sent me emails saying that they can't allocate my payment. They said that they want the payment notification that I received from the bank, but this is what I sent them to begin with. This is impacting my credit rating in a negative way, and I do not understand why I have to struggle so much even after I pay more than I should every month.
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
25 May 2020, 08:56Good day Bronwin,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
Ackermans's reply25 May 2020, 08:56
Official
Good day Bronwin,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
27 May 2020, 15:08Good day Bronwin,
We have sent you an email asking for your details.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
We have sent you an email asking for your details.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply27 May 2020, 15:08
Official
Good day Bronwin,
We have sent you an email asking for your details.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
We have sent you an email asking for your details.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
BR
Bronwin R's updateReviewer Update
28 May 2020, 21:39Good day
I sent numerous emails to you containing my personal information as well as proof of payment. I received an email after posting, stating that the money has been allocated and will only reflect in my next statement. After receiving an email from you I assumed that the matter had been resolved, but it seems that I was mistaken. Could you please provide a direct email address that I can forward the necessary details to, to avoid any further mishaps.
Regards
Bronwin
I sent numerous emails to you containing my personal information as well as proof of payment. I received an email after posting, stating that the money has been allocated and will only reflect in my next statement. After receiving an email from you I assumed that the matter had been resolved, but it seems that I was mistaken. Could you please provide a direct email address that I can forward the necessary details to, to avoid any further mishaps.
Regards
Bronwin
BR
Bronwin R's update28 May 2020, 21:39
Reviewer Update
Good day
I sent numerous emails to you containing my personal information as well as proof of payment. I received an email after posting, stating that the money has been allocated and will only reflect in my next statement. After receiving an email from you I assumed that the matter had been resolved, but it seems that I was mistaken. Could you please provide a direct email address that I can forward the necessary details to, to avoid any further mishaps.
Regards
Bronwin
I sent numerous emails to you containing my personal information as well as proof of payment. I received an email after posting, stating that the money has been allocated and will only reflect in my next statement. After receiving an email from you I assumed that the matter had been resolved, but it seems that I was mistaken. Could you please provide a direct email address that I can forward the necessary details to, to avoid any further mishaps.
Regards
Bronwin
BR
Bronwin R's updateReviewer Update
11 Jun 2020, 18:40Good day
I still have same problem with my account. I've sent all the proof payment, and still this problem persists. When I called the 2nd June I was told that my account will be updated and the correct amounts wil show the 11th June, but when I checked my account online instead of the credit available increasing it decreased and the credit balance increased. How can I pay the account (more than installment, extra for the charges) and yet the amount available decreases. When I called the call centre today 11 June 2020,the consultant I spoke to transferred me to another consultant who than told me that the amount online was the right amount and couldn't give me a valid reason for this. I can't understand why this is still an ongoing problem, biggest mystery of all is that I have made no purchases since the 5th of February.
Can you please explain the following :
27 February
Limit :R1060
Account Balance :R541,24
Credit Available : R518,76
Installment : R120
11 June (online)
Limit:R1060
Account Balance :R346,01
Credit Available :R713, 99
Installment : R55
When I paid R200 on the 31st March and R180 on the 30th when the installment was R120 for March and R70 for April.
Can someone please contact me regarding this issue as it seems I'm paying in vain.
I still have same problem with my account. I've sent all the proof payment, and still this problem persists. When I called the 2nd June I was told that my account will be updated and the correct amounts wil show the 11th June, but when I checked my account online instead of the credit available increasing it decreased and the credit balance increased. How can I pay the account (more than installment, extra for the charges) and yet the amount available decreases. When I called the call centre today 11 June 2020,the consultant I spoke to transferred me to another consultant who than told me that the amount online was the right amount and couldn't give me a valid reason for this. I can't understand why this is still an ongoing problem, biggest mystery of all is that I have made no purchases since the 5th of February.
Can you please explain the following :
27 February
Limit :R1060
Account Balance :R541,24
Credit Available : R518,76
Installment : R120
11 June (online)
Limit:R1060
Account Balance :R346,01
Credit Available :R713, 99
Installment : R55
When I paid R200 on the 31st March and R180 on the 30th when the installment was R120 for March and R70 for April.
Can someone please contact me regarding this issue as it seems I'm paying in vain.
BR
Bronwin R's update11 Jun 2020, 18:40
Reviewer Update
Good day
I still have same problem with my account. I've sent all the proof payment, and still this problem persists. When I called the 2nd June I was told that my account will be updated and the correct amounts wil show the 11th June, but when I checked my account online instead of the credit available increasing it decreased and the credit balance increased. How can I pay the account (more than installment, extra for the charges) and yet the amount available decreases. When I called the call centre today 11 June 2020,the consultant I spoke to transferred me to another consultant who than told me that the amount online was the right amount and couldn't give me a valid reason for this. I can't understand why this is still an ongoing problem, biggest mystery of all is that I have made no purchases since the 5th of February.
Can you please explain the following :
27 February
Limit :R1060
Account Balance :R541,24
Credit Available : R518,76
Installment : R120
11 June (online)
Limit:R1060
Account Balance :R346,01
Credit Available :R713, 99
Installment : R55
When I paid R200 on the 31st March and R180 on the 30th when the installment was R120 for March and R70 for April.
Can someone please contact me regarding this issue as it seems I'm paying in vain.
I still have same problem with my account. I've sent all the proof payment, and still this problem persists. When I called the 2nd June I was told that my account will be updated and the correct amounts wil show the 11th June, but when I checked my account online instead of the credit available increasing it decreased and the credit balance increased. How can I pay the account (more than installment, extra for the charges) and yet the amount available decreases. When I called the call centre today 11 June 2020,the consultant I spoke to transferred me to another consultant who than told me that the amount online was the right amount and couldn't give me a valid reason for this. I can't understand why this is still an ongoing problem, biggest mystery of all is that I have made no purchases since the 5th of February.
Can you please explain the following :
27 February
Limit :R1060
Account Balance :R541,24
Credit Available : R518,76
Installment : R120
11 June (online)
Limit:R1060
Account Balance :R346,01
Credit Available :R713, 99
Installment : R55
When I paid R200 on the 31st March and R180 on the 30th when the installment was R120 for March and R70 for April.
Can someone please contact me regarding this issue as it seems I'm paying in vain.