Account closure refusal

I went to Ackermans to settle and close my account, but they refused without a valid reason. They put me on a call with a Tenacity agent who asked only one question to authenticate me: "When last did you make a purchase?" Since I’ve only been making payments and not purchasing, I couldn’t recall the exact date.

When I asked for alternative verification, she refused. I even explained that I was calling from the branch and got the store manager to assist, but she still declined and eventually hung up. It was unfair and frustrating, as I was simply trying to close an account.