ACCOUNT CLOSURE

I have contacted Ackermans on Monday to close my account but they say I must wait for their call. They promised that I must expect a call in the next coming three days but up to date no one ever contacted me regarding the closure of the account. Last week I was contacted by a lady who was very rude to me demanding the money outstanding on my account. I explained to her I have lodged a complaint with Ackermans and Hollard regarding the funeral policy that was put on my account. i finished paying my account in June but was unaware of the monthly service fee because no one ever told me about the monthly service fees. she was threatening me to be traced should I not pay the outstanding R195 which was due to Ackermans. I tried to explain to her but she was very rude. I am not happy about the way Ackermans treated me. My question is when is my Ackermans account going to be closed. My contact details ********** 167. Hollard have conducted their investigation and found that I did not sign for funeral policy and promised to make a refund. Why is Ackermans not conducting an inquiry on their clients or customers to found out if they signed for any policies or not instead of debiting the ********** policies on their client's account and also demands money on ********** policies.

Thanks Miss Nqobile Gwala