KL
Keemetswe L
1 reviews | Active since May 2020
22 Oct 2020, 08:23
Account Application
I have been struggling with opening an account with Ackermans for over 3 weeks, this after they send me 2 SMSes encouraging me to apply. I sent the application form and proof of income and I was told I didn't declare my expenses, which is a lie because I have a copy of the form. Then I went back to the store so we can resend the documents and it's been a week now and I haven't heard anything.
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
22 Oct 2020, 09:55Good day Keemetswe,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply22 Oct 2020, 09:55
Official
Good day Keemetswe,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
KL
Keemetswe L's updateReviewer Update
24 Oct 2020, 11:09Thank you that you took my matter seriously. Today I got a call from one of your consultants and we dis the application over the phone of which after that I got a decline sms and when I asked her what was the reason for the decline she didn't have an answer. It just seems like the phone call was just to shut me up and the decline message was just a click away. Anyway it's disappointing that after your guys sent me 2 SMSes to open an account and me going back and forth trying to sort this out, this is the end results.
KL
Keemetswe L's update24 Oct 2020, 11:09
Reviewer Update
Thank you that you took my matter seriously. Today I got a call from one of your consultants and we dis the application over the phone of which after that I got a decline sms and when I asked her what was the reason for the decline she didn't have an answer. It just seems like the phone call was just to shut me up and the decline message was just a click away. Anyway it's disappointing that after your guys sent me 2 SMSes to open an account and me going back and forth trying to sort this out, this is the end results.
Ackermans's replyOfficial
27 Oct 2020, 16:19Good day Keemetswe,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards, Ackermans Customer Service
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Oct 2020, 16:19
Official
Good day Keemetswe,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards, Ackermans Customer Service
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards, Ackermans Customer Service