HM
Hellen M
1 reviews | Active since Nov 2015
22 Nov 2019, 16:20
Account application
I have since app**** for an account online @Ackermans but the application status is pending due to verification of my ID then I went to the store with my ID so that it can be verified still no response from them I'm very disappointed that I have handed in all the necessary documents but still Ackermans have not assisted me with opening my account.
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Replies (3)HM
Hellen M's updateReviewer Update
25 Nov 2019, 05:27After writing this review I went back to the store to find out if my application went thru now it says application failed due to ID verification ' why is the no one to explain to me what's going on with my ID verification I have 2 clothing acc which I always pay on time and a bond and car that I'm paying for using the same ID but they are falling me I need to know why they can not verify my ID or is there any other reason for my application to fail.
HM
Hellen M's update25 Nov 2019, 05:27
Reviewer Update
After writing this review I went back to the store to find out if my application went thru now it says application failed due to ID verification ' why is the no one to explain to me what's going on with my ID verification I have 2 clothing acc which I always pay on time and a bond and car that I'm paying for using the same ID but they are falling me I need to know why they can not verify my ID or is there any other reason for my application to fail.
Ackermans's replyOfficial
25 Nov 2019, 09:51Good day Hellen,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply25 Nov 2019, 09:51
Official
Good day Hellen,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
06 Dec 2019, 16:10 Good day Hellen,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply06 Dec 2019, 16:10
Official
Good day Hellen,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service