Account application

Im very dissatisfied with service ive been receiving from ackermans customer care.I received a ackermans card and application in the post and decided to apply for account I gt all my documents and application nd fax it away to number on application on 24November 2017.on tUesday I received text my account provisionally approved I must fax 3payslips nd I.d agen.which I did nd I called nd spoke to janine authorization dpt she did application agen nd asked me to fax copies agen as it was nt clear to ********** 041 that same day I faxed it.on wednesday I called agen nd spoke to senazo to check status she told me its nt authorised yet becuase I must have november payslip as I gt paid 15th.at this point I told her im so fed up cnt I just cancel because I even went into ackermans store in mitchell'plain nd showed them sms I received and they even scanned documents threw agen nd checked everything.senazo told me to email it which I did same day also.on thursday I call agen spoke to faith and asked if I can speak to senazo as she sed I can ask for her without explaining story over nd over agen she told me senazo on other call so faith checked status nd sed I will receive sms within 48hrs reference number and go into store with reference to activate card nd account.today I received agen the same sms stating I should fax my 3payslips nd I.d again.I am very upset because somewhere somehow someone is not doing there job properly ive been sending my documents since the 24November nd still account not activated