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Sesethu M

1 reviews | Active since Sept 2020

24 Sept 2020, 08:41

Account

I app**** for an account over the phone and went to a store to submit my proof of payment, they scanned my bank statements and was told to wait for an sms and I was later called by them saying they don't accept bank statements during the lockdown period. So I took my 3 months payslip, they scanned and sent them and then told me to wait for an sms again. I've been waiting for the response for about a week now. When I call customer care they hang up.

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Replies (3)
Ackermans
Ackermans's reply25 Sept 2020, 08:41
Official
Good day Sesethu,

We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
 Kind regards, Ackermans Customer Service 
SM
Sesethu M's update25 Sept 2020, 19:15
Reviewer Update
Thank you very much , the matter was dealt with very quickly and my application was finally approved.
I would like to recognise Cindy from Grabouw Ackermans who was very nice and polite over the phone while helping me with the situation.
Ackermans
Ackermans's reply29 Sept 2020, 16:24
Official
Good day Sesethu, 

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.  

Kind regards, Ackermans Customer Service