VP
Vanessa P

1 reviews | Active since Oct 2016

13 Oct 2016, 09:13

Account

<p>My off sick for 46 days lying in bed could not move and this was the most horrible experience.</p> <p>My off sick for 46 days lying in bed could not move and this was the most horrible experience, I could not drive due to the Moon Booth on my foot, and believe it or not this is the message I got from ACKERMANS they don’t find out if you dead or still alive but send threatening e-mails as follow</p> <p>Should you fail to make a payment, the negative effects on your credit profile will prevent you from being granted additional credit at other clothing stores. While your account is in arrears you also do not qualify for any of our account benefits.</p> <p>Sorry Ackermans the other shops does not think like you do and I have got account at other shops that I also going to only pay today and you are the only business with this attitude I just have to pay off this account and close the account.</p> <p> </p>

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Replies (2)
Ackermans
Ackermans's reply13 Oct 2016, 09:28
Official

Good day Vanessa,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. They will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply18 Oct 2016, 16:11
Official

Good day Vanessa,

Please accept our apology for the inconvenience caused by all the SMS’ you received. We do not intend to harass our customers and would like to apologise if that is the impression you received. Customer service is very important to us as a business.

Kind regards,

Ackermans Customer Service