1 reviews | Active since Dec 2016

03 May 2021, 14:04

Abused and harrased by Ackermans

I have been recieving calls from Ackermans since early this year demanding to speak to tinyiko on my phone,and I have been politely telling them am not tinyiko lately the calls are rude and aggressive and I should be tinyiko even though I don't know this person they wanna speak to,it's irritating and very disrespectful I demand that you remove me from your stupid call list and refrain from ever calling me again your harrasing and abusing me on my phone,it's your responsibility to have the right contacts for the person you grant credit to not going around and harrasing people my name is Tryphina mthombeni not tinyiko my I'd number is *** remove me,the agent who called me on this number *** even swear at me when I said am not tinyiko what level of abuse is this

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Replies (4)
Ackermans
Ackermans's reply03 May 2021, 16:37
Official
Good day Tryphina,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
's update03 May 2021, 18:40
Reviewer Update
So you keep insisting am tinyiko you even address me as tinyiko voetsek maan what is this
's update03 May 2021, 18:42
Reviewer Update
So the person who handles complains I guess is the same person who have been calling me demanding to speak to tinyiko and u keep insisting am tinyiko what level of disrespect is this
Ackermans
Ackermans's reply05 May 2021, 13:23
Official
 Good day Tryphina, 
 we can confirm that your contact number has been removed from the wrong account. Please accept our apology for the inconvenience caused by all the phone calls you received. We do not intend to harass our customers and would like to apologise if that is the impression you received. Customer service is very important to us as a business. 

Kind regards, Ackermans Customer Service