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raeesah H

1 reviews | Active since Jun 2020

15 Sept 2021, 15:56

Absolutely pathetic customer service 🙄 ackermans in Brixton

Ackermans brixton has *********** people working for them they truly don't know what they are doing and need an attitude adjustment. The manager and her staff have no way of speaking to clients and they don't know what they are doing when it comes to the insurance vouchers I am really disappointed that this is how your staff treat your clients. I went there to buy a phone and they were happy to assist me to give me the balance on my account without my card and only my ID but then got lazy to do their job when it came to the purchase. The worst of it all is they speak vanec while I stand there even though I said I don't understand.

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Replies (2)
Ackermans
Ackermans's reply15 Sept 2021, 16:39
Official
Good day Raeesah,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply20 Sept 2021, 15:03
Official
Good day  Raeesah,
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service