ABSOLUTELY NON-EXISTENT SERVICE

I placed an online order on the 30 March and I am still awaiting delivery. I emailed Ackermans through the contact email online and to no avail. I received an email telling me to contact customer care and that my ticket inquiry was now resolved and closed. I have still not received my goods or any indication of where or what. How is this resolved? You cannot get through on the customer care line and why must I use my airtime to trace an order that I have already paid for but failed to receive. The customer care line is supposed to be open Monday to Friday 8am to 8pm. Well I phoned last night at 6pm and the recording said I had phoned outside the operating times. ??? There is no way that this could no be answered by email. Here is my order number #***, where are my goods? Its a very fair question and no need for top security clearance. The level of service from Ackermans is absolutely non-existent. Most frustrating. I would honestly not bother ordering online from Ackermans. There is just no customer care once they have received your money. Absolutely shocking. I expect Ackermans to man up and trace my order and contact me or else I will be taking this further.