Absolutely Appalling Customer Service

<p>In a space of 3 weeks I am getting a repeat of the awful customer service at Ackermans Golden Acre. On my last complaint I was told that these consultants have undergone training. Clearly NOT! </p> <p>I was there this morning to fetch the laybuy that I had purchased 3 weeks ago when I incured the bad service. I went early morning past 9 when the store had just opened. Since it was month end and I know how busy the Acre gets I wanted to avoid this. I got there and there was already a Que of people purchasing and paying accounts. I stood in the line just like everyone else and waited my turn. I was helped by a guy named Jermaine who till was the one right at the end on the right hand side. All was well as I gave him my ID to locate my layby a lady apporached the side of the till and asked if she could just pay her account quickly. I expected Jermaine to tell her to go to the que and wait her turn like everyone else yet no, he said she must wait and he will assist her. SHOCKING! I kept quiet and made the remaining balance on my layby. Jermaine told me he would go fetch my clothes(layby) and began assisting the lady with paying her accout. REALLY? I am already running late for work I waited in line like everyone else it is my turn to be assisted and surely I have the right to be assisted fully given my clothes and thereafter he could have proceeded in assisting someone else. I immediately asked for a manager and someone named Ismail came - I explained the situation all he did was shrug and say give a 'meaningless sorry' and walk away. ABSOLUTELY SHOCKING? is this really the manager of such a big store? well he is as useless as a chocolate teapot. Jermaine finally finished assisting the VIP lady who couldn't stand in the que and was seemingly more important than the rest of us. He went to fetch my clothes from the back and came back and scanned them in the system and gave me back my layby. I was late for work as a result of this. So early in the morning and my day is completely ruined he did not even apologise. The consultant next to him obviously feeling bad about witnessing this apologised on behalf of the chocolate teapot and Jermaine. Why does ackermans think its okay to treat customers like this? Im still stressed that I have to go back to the store to fetch the 2nd layby that I have there and I'm dreading going back as the consultants and managers are just plain rude. Furthermore it is just this particular Ackermans that I have a problem with, you would never experience such at the Canal Walk or Claremont branch's. This is really not how any customer should be treated. </p>