A very bad experience

I'm very disappointed with the service I got from Ackermans Alex Mall. I work in a retail space and I was expecting to get a fair service from the staff. On the 12th August 2024 I was returning some baby clothes. The cashier Vhuhwavho Mugwena gave me attitude and the supervisor Phillicia Makaringe when I told them I don't have the card I used to buy with. Both the cashier Vhuhwavho and the supervisor Phillicia laughed at me when I told them I cannot take a gift since I gave them a slip as proof of purchase. Eventually they gave me cash but they refused to give me my copy of the refund slip and I even explained to them why I needed my copy. I then asked to speak with the manager who came and gave me my copy and the cashier with the supervisor continued laughing at me. I asked the manager if that is how her employees are trained to treat clients and they showed no respect to me nor their manager. I am very disappointed with the service I don't see myself going back to Ackermans Alex Mall.