A plight that has reached new depths of despair

I bought a cell phone which started malfunctioning on the first day of purchase but was returned 7 days later to the store for a replacement and they refused and took it in for repairs. I bought a new phone same day the first phone was taken in for repairs. I went to pick up the phone which was in repairs and I was told I need to select another cell phone with the same value. I have already purchased a new phone and no longer require a replacement. I want a refund and not a cell phone. I was already highly inconvenienced by the phone being taken in for repairs now i have to be tormented again. This situation is creating another deeply distressing scenario which has already worsened